Technical Account Manager - Remote

Overview

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

In Short

• Own overall relationship with assigned large-scale clients.
• Lead complex implementation and onboarding projects for S1 products and services.
• Deliver professional and technical account management services.
• Evaluate customer environments to deliver appropriate design and integration solutions.
• Work closely with Product, Engineering, and Support teams.
• Identify and develop upsell opportunities.
• Maintain an in-depth understanding of company technology, products, and services.
• Create best practices guides and video tutorials.
• Handle government entities within SentinelOne FedRamp infrastructure.

Requirements

• At least 3 years experience in field engineering or related roles.
• Strong application and/or Endpoint security background.
• Experience working with Enterprise customers.
• Excellent customer-oriented individual, a problem solver.
• Professional and articulate with excellent written communication skills.

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA.
• Unlimited PTO.
• Industry leading gender-neutral parental leave.
• Paid Company Holidays.
• Paid Sick Time.
• Employee stock purchase program.
• Disability and life insurance.
• Employee assistance program.
• Gym membership reimbursement.
• Numerous company-sponsored events.