Account Manager - Remote

Overview

We seek a dynamic Account Manager to own a portfolio of customer relationships across the market in India. This role is focused on driving product adoption, providing strategic guidance, and identifying upsell and cross-sell opportunities within existing accounts.

In Short

• Manage a portfolio of existing Sensor Tower customers across the market in India.
• Build trusted relationships with key contacts and stakeholders at various levels, from individual users to decision-makers.
• Drive product adoption through onboarding support, training, and regular value-based check-ins.
• Develop strategic account plans to support retention, expansion, and advocacy.
• Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities.
• Deliver business reviews, performance analysis, and relevant industry insights tailored to each client.
• Maintain accurate customer records and forecasts using Salesforce and other internal tools.
• Provide ongoing feedback to internal teams based on customer needs and industry trends.

Requirements

• Must currently live in Bangalore, India.
• Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space.
• Proven ability to manage and grow a portfolio of business customers.
• Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable.
• Familiarity of working with Agencies would also be advantageous.
• Comfortable working with tools like Salesforce, Clari, and customer success platforms.
• Excellent communication, relationship-building, and presentation skills.
• Track record of contributing to customer satisfaction, retention, and account growth.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career advancement.
• Dynamic and inclusive work environment.
• Access to industry-leading tools and resources.
• Flexible working arrangements.