Junior Support Analyst - Remote

Overview

This position involves providing technical support to clients, ensuring they have the best possible experience with our products.

In Short

• Provide technical support to clients with empathy and proactivity.
• Handle multiple customer inquiries simultaneously.
• Document and prioritize tickets according to defined SLAs.
• Conduct tests on the platform to validate issues.
• Escalate complex problems to higher levels as needed.
• Analyze and debug code under guidance.
• Collaborate with various teams within the company.
• Stay updated on product functionalities and dependencies.
• Contribute to individual and departmental KPIs.
• Develop technical content such as documentation and FAQs.

Requirements

• Clear and assertive communication skills.
• Knowledge of API concepts and RestFul design patterns.
• Ability to manage tools and interpret data for system diagnostics.
• Basic programming logic knowledge.
• Basic knowledge of relational and non-relational databases.
• Familiarity with functional testing tools for APIs.
• Completed or ongoing education in technology or related fields.

Benefits

• Meal and food vouchers, health and dental plans, life insurance, and more.
• Flexible work model promoting belonging.
• Corporate university offering various development paths.
• Support for physical and mental health programs.
• Extended maternity and paternity leave.