Fraud Investigation Analyst - Remote

Overview

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

In Short

• Join the Credit Card Disputes Team investigating credit card transaction disputes.
• Conduct thorough investigations into unauthorized transactions.
• Ensure compliance with regulations and company policies.
• Document investigations with accurate records.
• Manage high-volume workflows and meet tight deadlines.
• Evaluate denied claims for proper investigation.
• Handle customer inquiries via email.
• Stay informed about fraud trends and regulatory requirements.
• Provide exceptional customer service.
• Responsibilities may evolve as you gain seniority.

Requirements

• Experience in the financial services industry with knowledge of credit.
• 2+ years of experience in fraud investigation or related fields.
• Knowledge of Visa operating rules and Regulation Z preferred.
• Ability to adapt in a fast-paced environment.
• Strong analytical and investigative skills.

Benefits

• Company equity in the form of Stock Options.
• Performance-based bonuses.
• Generous employer-paid health, vision, and dental insurance.
• Flexible vacation policy.
• Educational assistance.
• Free gym membership.
• Casual dress code.
• Remote work arrangements and flexible schedule.
• Paid parental leave.