Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) drives customer retention, growth, and value realization by acting as a trusted advisor, ensuring alignment with business goals, and fostering strong internal and external relationships.

In Short

• Develop and execute success plans that align with customer strategic initiatives.
• Lead quarterly customer success reviews to highlight achievements and refine priorities.
• Drive adoption and engagement through onboarding, training promotion, user forums, and regular touchpoints.
• Own the renewal process, ensuring customer retention and value delivery.
• Collaborate with Sales, Product, Training, and Support to anticipate and meet customer needs.
• Address customer roadblocks, escalating as needed to support and development teams.
• Identify and advocate for feature enhancements based on customer needs.
• Expand customer relationships across sites, business units, and partner organizations.

Requirements

• Proven experience in Customer Success or similar role.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer relationships effectively.
• Experience with CRM software and customer engagement tools.
• Analytical skills to assess customer needs and drive improvements.

Benefits

• Competitive salary and performance-based bonuses.
• Remote work flexibility.
• Opportunities for professional development and growth.
• Comprehensive health benefits.
• Collaborative and inclusive company culture.