Operations Dispatch Coordinator - Remote

Overview

The Operations Dispatch Coordinator will be responsible for routing and assigning claims and providing operational support to claims staff, ensuring timely and accurate workflow distribution.

In Short

• Join Sedgwick and contribute to meaningful work.
• Work remotely with a schedule of 11AM-8PM EST, Monday-Friday.
• Route and assign claims within the management system.
• Provide operational support to claims staff.
• Make outbound calls to obtain required information.
• Monitor open items and follow up on outstanding tasks.
• Escalate urgent issues to leadership as needed.
• Support the organization's quality programs.
• Collaborate in a team environment.
• Opportunity for growth within a diverse workplace.

Requirements

• High school diploma or GED required.
• Two years of clerical or administrative experience.
• Experience in claims management preferred.
• Fluent in Spanish is a plus.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• Strong organizational and prioritization skills.
• Able to manage high volume work with attention to detail.
• Ability to work under pressure and meet deadlines.

Benefits

• Work-life balance.
• Great workplace culture recognized by Newsweek and Fortune.
• Diverse and inclusive workplace.
• Opportunities for career growth.
• Supportive management team.