Remote Housing Support Specialist

Overview

As a Remote Housing Support Specialist at Sedgwick, you will be the primary contact for policyholders during their temporary housing stay, ensuring exceptional service and coordination of all housing-related processes.

In Short

• Serve as the central liaison for housing support inquiries.
• Coordinate communications between adjusters and policyholders.
• Manage service requests and product replacements.
• Maintain accurate client ledgers for billing and invoicing.
• Oversee the move-out process and lease extensions.
• Investigate and resolve disputes related to property damage.
• Proactively identify and resolve urgent matters.
• Strong focus on customer service and communication.
• Work independently while managing multiple priorities.
• Support the organization's quality programs.

Requirements

• High school diploma or GED required.
• Two years of customer service experience required.
• Experience in insurance, hospitality, or housing support preferred.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and quick learning of new systems.
• Strong math and critical thinking skills.
• Ability to work independently and meet deadlines.
• Excellent organizational and interpersonal skills.
• Bilingual English/Spanish is a plus.

Benefits

• Opportunity to grow your career in a supportive environment.
• Work-life balance with a flexible schedule.
• Join a company recognized for its workplace culture.
• Be part of a diverse and inclusive workplace.
• Access to advanced AI technology in claims administration.
• Work with a leading risk and claims administration partner.