Remote Housing Support Administrator

Overview

The Remote Housing Support Administrator serves as the primary point of contact for policyholders during their temporary housing stay, ensuring exceptional service and coordination of lease extensions, furniture logistics, and move-out processes.

In Short

• Serve as the central liaison for housing support inquiries.
• Coordinate communications between adjusters and policyholders.
• Manage service requests with third-party vendors.
• Maintain accurate client ledgers for billing and invoicing.
• Oversee the move-out process and lease extension requests.
• Investigate and resolve damage disputes.
• Identify and escalate urgent or sensitive matters.
• Perform other duties as assigned.
• Support the organization's quality programs.
• Work independently and meet tight deadlines.

Requirements

• High school diploma or GED required.
• Two years of customer service experience required.
• Experience in insurance, hospitality, or housing support preferred.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.
• Strong math and critical thinking skills.
• Excellent organizational and interpersonal skills.
• Bilingual English/Spanish is a plus.

Benefits

• Opportunity to grow your career.
• Caring culture and work-life balance.
• Recognition as a Great Place to Work.
• Supportive work environment.
• Access to advanced AI-enabled technology.