Remote Guarding Supervisor

Overview

The Remote Guarding Supervisor oversees a team providing live video surveillance for Securitas Operation Center clients, ensuring timely communication and effective response to urgent situations.

In Short

• Oversee live video surveillance operations.
• Respond to urgent situations in a call center environment.
• Act as a liaison between clients and emergency personnel.
• Provide customer service and administrative support.
• Manage critical and non-critical events effectively.
• Produce concise incident reports.
• Coordinate updates in client and operational databases.
• Assist in testing new security technologies.
• Maintain departmental standards for quality and productivity.
• Work flexible hours, including holidays.

Requirements

• High School Diploma or GED required.
• 1-2 years of customer service experience.
• Previous supervisory experience is a must.
• Strong communication skills in English.
• Proficiency in office software (Word, Excel, Outlook).
• Ability to handle multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work flexible hours and adapt to schedule changes.
• Background in military, law enforcement, or security preferred.
• Must meet company standards for background checks.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with cutting-edge security technologies.
• Professional growth and development opportunities.
• Supportive team environment.
• Flexible work hours.