Technical Services Delivery Manager - Remote

Overview

The Technical Services Delivery Manager at Oregon State Treasury oversees internal customer relationship management for IT service inquiries and issue resolution, leading Service Desk teams to provide support across various platforms.

In Short

• Manage day-to-day IT service delivery.
• Supervise Service Desk teams in Salem and Tigard.
• Ensure high standards of customer service and communication.
• Implement and revise Service Desk procedures.
• Manage IT Service Management (ITSM) function.
• Build relationships with customers and suppliers.
• Document customer satisfaction programs.
• Oversee IT asset management processes.
• Participate in strategic planning with IT management.
• Provide leadership in optimizing technology spend.

Requirements

• Six years of supervision or management experience.
• Experience in IT service delivery management.
• Knowledge of IT asset management.
• Strong communication skills.
• Ability to manage multiple tasks effectively.
• Experience in process management.
• Critical thinking and problem-solving skills.
• Flexibility to adapt to changing organizational needs.
• Attention to detail in task execution.
• Teamwork and collaboration skills.

Benefits

• Low employee premium share for medical, dental, and vision.
• Robust paid leave package.
• PERS retirement benefits.
• Support for training and development.
• Student loan forgiveness options.
• Flexible spending accounts.
• Employee assistance program.
• Optional life and disability insurance.
• Long-term care insurance options.
• Commitment to diversity and inclusion in the workplace.