Product Support Engineer (Founding Member) - Remote

Overview

Secfix automates security compliance for SMBs in Europe, helping them achieve compliance with standards like ISO 27001 and GDPR efficiently.

In Short

• Join a close-knit team focused on automating security compliance.
• First-line support via Intercom chat, responding to customers quickly.
• Troubleshooting issues, analyzing logs, and escalating as necessary.
• Conduct QA and testing to ensure product stability.
• Create and maintain knowledge base articles and documentation.
• Design support processes and workflows.
• Train Customer Success Managers on product features.
• Set standards for future support hires.
• Work in a 100% remote environment.
• Competitive local salary and equity options.

Requirements

• 2–5 years of experience in technical product support.
• Solid SQL foundations for analyzing logs and databases.
• Experience with support tools like Intercom or Zendesk.
• Excellent communication skills in English.
• Proactive, organized, and thrives in fast-paced environments.
• Bonus: Experience with API and integration troubleshooting.

Benefits

• Remote work with a virtual office.
• Competitive salary and equity package.
• 26 days holiday plus local public holidays.
• Comprehensive health coverage.
• €1,000 annual personal development budget.
• Remote workspace budget.
• Annual retreat for team building.
• Latest tech equipment provided.
• Access to world-class mentors.
• Company-wide events for relationship building.