Patient Advocate - Healthcare Support - Remote

Overview

As a Patient Advocate for NDA, Healthcare Support, you will assist patients in navigating the complexities of the healthcare system, ensuring they receive the necessary financial assistance and medications.

In Short

• Enroll patients in philanthropic aid programs.
• Manage post-enrollment processes such as claims submission.
• Review patient enrollments for accuracy.
• Escalate and appeal patient assistance denials.
• Order and log medication requests.
• Coordinate timely medication deliveries.
• Provide exceptional customer service.
• Inform patients about financial decisions related to healthcare.
• Identify opportunities for service improvement.

Requirements

• Experience in a high-performance environment.
• High-school diploma or equivalent.
• Strong listening and communication skills.
• Excellent English communication skills.
• Proficient computer skills.
• Attention to detail.
• Preferred experience in healthcare.
• Ability to offer emotional support.
• Pass standard background check and drug screen.
• Complete medical clearance as required.

Benefits

• Opportunity to make a difference in patients' lives.
• Work from home flexibility.
• Global company with a commitment to patient advocacy.
• Access to training and development opportunities.