Customer Support Agent - Remote

Overview

As a Customer Support Agent at Scribe, you will play a vital role in providing excellent customer service, resolving queries, and becoming an expert in our product.

In Short

• Join a fast-growing company with over 4 million users.
• Work remotely with a global team.
• Resolve customer queries primarily via email.
• Collaborate with engineers and product managers.
• Utilize problem-solving and analytical skills.
• 4+ years of experience in Software Customer Support required.
• Familiarity with CRM products like Zendesk is essential.
• Excellent English communication skills are a must.
• Ability to adapt to extensive information processing.
• Experience in subscription-based billing support is a bonus.

Requirements

• Excellent written and verbal English communication skills.
• Teamwork ability.
• Strong problem-solving and analytical skills.
• Familiarity with Mac and Windows operating systems.
• 4+ years of experience in Software Customer Support.
• Understanding of optimizing support processes.
• Comfortable with Zendesk or similar CRM products.

Benefits

• Opportunity to work in a supportive and empowering environment.
• Being part of a diverse and inclusive workplace.
• Engagement in meaningful work that impacts customers positively.