Customer Success Manager, Europe - Remote

Overview

ScorePlay is seeking a Customer Success Manager to enhance customer relationships and drive product adoption across Europe, ensuring clients maximize their use of our AI-powered media workspace.

In Short

• Manage key client accounts and drive product adoption.
• Oversee onboarding processes for new clients.
• Build and maintain strong relationships with clients.
• Gather and analyze customer feedback for product improvement.
• Collaborate with sales and product teams.
• Produce educational resources for clients.
• Identify upselling opportunities.
• Act as a liaison between clients and internal teams.
• Work closely with the Customer Success team to create strategies.
• Contribute to the long-term Customer Success strategy in Europe.

Requirements

• Proven experience in a customer success role, preferably in SaaS.
• Fluent in English; other European languages are a plus.
• Strong understanding of customer success best practices.
• Excellent communication and interpersonal skills.
• Ability to build relationships with clients at all levels.
• Natural curiosity about media workflows and video.
• Experience with customer relations and feedback cycles.
• Strong operator focused on customer satisfaction.

Benefits

• Join a fast-growing SaaS startup with market-altering potential.
• Significant growth opportunities within the company.
• Work on strategic problems for customers and ScorePlay.
• Shape the long-term Customer Success strategy in Europe.
• Collaborate with key stakeholders in customer companies.