Customer Support Specialist - LATAM (Remote)

Overview

We are looking for a motivated Customer Support Specialist to join our growing team and support some of the world’s leading sports organizations, providing hands-on technical support via live chat.

In Short

• Handle support tickets and customer issues via live chat and email.
• Diagnose and troubleshoot issues reported by users.
• Manage ticket volume and prioritize effectively.
• Create high-quality tickets for unresolved issues.
• Document recurring issues and help improve support documentation.
• Communicate updates clearly to customers.
• Suggest workflow improvements to handle volume consistently.
• Work closely with internal teams for issue resolution.
• Support major sports brands and organizations.
• Work in a fast-paced startup environment.

Requirements

• 1–2+ years of experience in customer support or technical support.
• Strong troubleshooting mindset and communication skills.
• Experience with live chat support and ticket management.
• Reliable and autonomous during your shift.
• Familiarity with tools like Intercom, Linear/Jira, or Notion is a plus.
• Interest in sports/media/video workflows is a plus.

Benefits

• Work in a sports-tech company.
• Close involvement with product and user problem-solving.
• Opportunity to build expertise quickly.
• Join an international team collaborating across time zones.
• Fast-paced startup environment with changing priorities.