Bilingual Patient Care Liaison - Remote

Overview

As a Bilingual Patient Care Liaison at Scan.com, you will serve as the key liaison between our organization and patients, providers, and attorneys, ensuring clear and empathetic communication while managing multiple communication channels efficiently.

In Short

• Serve as the key liaison for patient communications
• Provide updates on patient appointments and scan reports
• Schedule appointments and manage follow-ups
• Coordinate delivery of scan reports to attorneys
• Handle inquiries from providers and attorneys
• Manage communications across various platforms
• Maintain accurate records in internal databases
• Collaborate with internal teams to resolve issues
• Adhere to service-level agreements (SLAs)
• Implement process improvements

Requirements

• Experience in customer service or communications role
• Fluency in English and Spanish
• Excellent communication skills
• Attention to detail for accuracy
• Problem-solving and collaboration skills
• Ability to manage multiple tasks effectively
• Experience with CRM and communication tools

Benefits

• Salary range of $50,000 - $55,000
• 401k
• Healthcare, Vision, and Dental
• All necessary equipment for the role
• Flexible working options
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies for all team members