Remote Service Coordinator

Overview

The Remote Service Coordinator plays a vital role as the main point of contact for clients and caregivers, ensuring consistent communication, smooth care delivery, and exceptional service at every step.

In Short

• Serve as the primary point of contact for clients and families.
• Provide real-time support to caregivers.
• Assist with onboarding processes and maintaining accurate service records.
• Coordinate with schedulers and recruiters for staffing coverage.
• Handle service-related concerns and follow-up calls.
• Document client notes and updates in the CRM system.
• Support compliance by ensuring caregiver documentation is complete.
• Assist leadership with service reports and periodic performance summaries.
• Collaborate with the care team to address urgent needs.

Requirements

• 2+ years of experience in customer service or care coordination.
• Experience in home care or healthcare services preferred.
• High-level verbal and written English communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Empathetic approach to working with seniors and families.
• Proficiency with CRMs and scheduling systems.
• Remote work experience preferred.

Benefits

• Work from home.
• Flexible working hours.
• Performance bonuses.