Client Care Representative - Remote

Overview

A motivated Remote Client Care Representative (CCR) is needed to support customer communication, appointment scheduling, and operational coordination for a growing U.S. home service business.

In Short

• Manage customer inquiries through calls, texts, and emails.
• Convert leads into booked service appointments.
• Assist with technician dispatch and job routing.
• Conduct outbound follow-ups with customers after service visits.
• Maintain accurate customer records within the CRM system.
• Provide service information and guide customers through scheduling steps.
• Optimize daily schedules to maximize technician utilization.
• Confirm appointments to reduce cancellations and no-shows.
• Support repeat bookings and long-term customer relationships.
• Coordinate workflows across internal systems and communication tools.

Requirements

• Minimum 2 years of experience handling inbound customer calls.
• At least 2 years of experience conducting outbound follow-ups.
• Minimum 1 year of experience coordinating technician schedules.
• Minimum 2 years of experience using CRM systems.
• At least 2 years of experience converting inquiries into appointments.

Benefits

• Fully remote position supporting a U.S.-based home service business.
• Professional work environment during U.S. business hours.
• Starting salary of $1,200 – $1,500 USD per month.
• Performance growth opportunities based on appointment booking performance.