Customer Service Associate (Voice & Chat Support) - Remote

Overview

We are looking for Virtual Professionals based in the Philippines. This is a fully remote position for the role of Customer Service Associate (Voice & Chat Support) – Philippines | US Hours

In Short

• Handle inbound customer inquiries across voice, chat, and email.
• Diagnose issues quickly and take action.
• Coordinate internally to resolve cases.
• Follow up until every case is closed.
• Maintain clarity and accuracy in every interaction.
• 2+ years experience in customer service, support, or BPO roles required.
• Strong English communication skills needed.
• Able to work US-aligned night shift from the Philippines.
• Experience with ticketing systems like Zendesk or Freshdesk.
• Empathy and action-oriented customer support.

Requirements

• 2+ years experience in customer service, support, or BPO voice/chat roles.
• Strong English communication skills (spoken and written).
• Comfortable handling angry, confused, or repetitive customers daily.
• Able to resolve issues without relying heavily on escalation.
• Strong follow-up discipline until resolution.
• Able to work US-aligned night shift from the Philippines.

Benefits

• Paid Time Off (PTO).
• HMO.
• Fully Remote Work.