Senior IT Support Engineer - Remote

Overview

The Senior IT Support Engineer plays a crucial role in providing remote IT troubleshooting and support services to ensure seamless operations for users across various platforms and devices.

In Short

• Provide evening and weekend IT support for Global Service Desk.
• Remote troubleshooting for PC and Mac platforms.
• Support video conference applications and general IT hardware/software.
• Manage IT ticketing system and individual workflow.
• Create and follow SOP documentation for support processes.
• Participate in data gathering for urgent support needs.
• Build professional relationships with users.
• Handle office network issues and IT-related queries.
• 7+ years of relevant IT admin experience required.
• Strong communication and service-oriented skills are essential.

Requirements

• Degree in tech or related discipline or equivalent military experience.
• Expertise in Windows 11, Mac OSX, Google Workspace.
• Experience with Microsoft Active Directory and system imaging.
• Hands-on experience with VPN and basic networking.
• Familiarity with remote access tools like Zoom and MS Remote Desktop.
• Ability to troubleshoot network connectivity issues.
• Willingness to learn and cross-train with other IT staff.
• Excellent interpersonal skills required.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Access to continuous learning and professional development.
• Collaborative team culture.
• Flexible working hours.