IAM/IGA Technical Account Manager - East Coast - Remote

Overview

The Technical Account Manager (TAM) at Saviynt is responsible for resolving complex problems and providing excellent technical and customer service to key accounts, ensuring customer satisfaction and loyalty.

In Short

• Work with seasoned account management and technical resolution professionals.
• Resolve complex problems for key accounts.
• Provide excellent technical and customer service.
• Help customers succeed using Saviynt's technology and services.
• Expand customer usage of products.
• Act as a reference for prospective customers.
• Manage high-complexity, high-touch, or enterprise-level accounts.
• Meet company growth objectives.
• Exceed customer expectations.
• Support customers with top-level service packages.

Requirements

• Experience in account management and technical resolution.
• Strong problem-solving skills.
• Ability to provide excellent customer service.
• Familiarity with cybersecurity and identity management.
• Experience with enterprise-level accounts.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Proven track record of exceeding customer expectations.
• Technical proficiency in relevant technologies.
• Ability to build long-term customer relationships.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth.
• Work with a leading identity authority platform.
• Collaborative and innovative work environment.
• Access to cutting-edge technology.
• Supportive team culture.
• Flexible work arrangements.
• Employee recognition programs.
• Health and wellness initiatives.
• Work-life balance support.