Account Manager - Remote (Germany)

Overview

The Account Manager at Sastrify plays a crucial role in building lasting relationships with clients, focusing on their long-term success and driving growth through strategic account management.

In Short

• Manage strategic accounts and take ownership of client portfolios.
• Build and nurture relationships with decision-makers.
• Ensure smooth contract renewals and customer satisfaction.
• Facilitate seamless onboarding for new clients.
• Drive product adoption and help clients leverage Sastrify's solutions.
• Resolve customer issues efficiently with support from Customer Support.
• Identify upselling and cross-selling opportunities within the portfolio.
• Monitor customer health using KPIs to track satisfaction.
• Provide product insights based on customer feedback.

Requirements

• University degree in Business Administration, Economics, IT, or related field.
• 3+ years of experience in Account Management, Sales, or Customer Success in B2B software.
• Proven ability to manage a full commercial lifecycle.
• Strong interpersonal skills and comfort negotiating with C-level executives.
• Proactive team player with innovative ideas for account growth.
• Outstanding oral and written communication skills in German and English.
• Remote position based anywhere in Germany.

Benefits

• Build expertise in the growing SaaS market.
• Full responsibility from day one.
• Work with an international team from 15+ different nationalities.
• 30 days of vacation.
• Flexible working hours.
• Learning budget available.
• State-of-the-art equipment and budget.
• In-person gatherings for team building.