Support Engineer - Remote

Overview

We’re looking for a Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success.

In Short

• Own, prioritize, and troubleshoot complex technical issues.
• Be a key source of knowledge on Sardine's risk and payment platform, APIs, SDKs, and best practices.
• Implement and deploy changes to help customers.
• Create valuable tools and documentation for team and clients.
• 5+ years in a technical support or engineering role.
• Strong understanding of web technologies and APIs.
• Proficiency with SQL.
• Experience supporting B2B SaaS products.
• Ability to work independently in high-pressure situations.
• Bonus: Experience coordinating with third-party vendors.

Requirements

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL (joins, queries across multiple tables).
• Understanding of REST API and tools like Postman.
• Ability to work independently and communicate clearly in high-pressure situations.
• Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments.
• Comfort navigating ambiguity and edge cases in a high-volume ticketing environment.
• Bonus: Prior experience coordinating with third-party vendors and support providers.

Benefits

• Generous compensation in cash and equity.
• Early exercise for all options, including pre-vested.
• Work from anywhere: Remote-first Culture.
• Flexible paid time off, Year-end break, Self-care days off.
• Health insurance, dental, and vision coverage for employees and dependents.
• 4% matching in 401k / RRSP.
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office.
• Monthly meal stipend.
• Annual health and wellness stipend.