Account Manager - Remote

Overview

We are seeking a motivated professional to join Sangoma, a leader in business communications, as an Account Manager. In this role, you will drive success through strategic channel partnerships. Sangoma is committed to empowering businesses with essential communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes.

In Short

• Develop and manage relationships with existing clients to ensure high levels of customer satisfaction and retention.
• Identify opportunities to upsell and cross-sell our product offerings to meet customer needs and maximize revenue.
• Collaborate with sales and marketing teams to implement effective strategies that drive account growth and enhance service delivery.
• Conduct regular account reviews and strategy sessions with clients to assess performance, recommend improvements, and ensure alignment with their business goals.
• Utilize CRM systems to track and analyze account activities, sales performance, and customer feedback.
• Provide insights to product development teams based on client feedback and market trends to help inform product enhancements and new offerings.
• Provide the Regional Channel Manager and partners with the customer needs and growth strategies.

Requirements

• Proven experience in account management or a similar role.
• Strong understanding of sales principles and customer service practices.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Proficiency in CRM software.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.

Benefits

• Competitive salary and commission structure.
• Flexible working hours and remote work options.
• Comprehensive health benefits.
• Professional development opportunities.
• Supportive work environment.