Client Success Project Manager - Remote

Overview

The Client Success Project Manager is responsible for driving operational efficiency and supporting the Client Success organization to deliver maximum value to enterprise clients.

In Short

• Lead planning, execution, and delivery of strategic projects.
• Develop and manage standard operating procedures (SOPs).
• Coordinate internal resources and improve onboarding processes.
• Implement tools and reporting frameworks for client health metrics.
• Analyze client success data and operational performance.
• Monitor project milestones and ensure deadlines are met.
• Identify process inefficiencies and propose solutions.
• Collaborate with various teams to enhance client value.
• Drive retention and growth through proactive strategies.

Requirements

• Bachelor’s degree or equivalent experience; PMP preferred.
• 5+ years in project management or operations roles.
• Experience in SaaS or professional services environments.
• Advanced proficiency with project management tools.
• Strong communication and presentation skills.
• Experience with senior stakeholders and cross-functional teams.
• Self-driven and highly organized.
• Proficiency in MS Office and data visualization tools.
• Ability to travel up to 10–15% as needed.

Benefits

• Opportunity to work in a fast-paced environment.
• Engage in diverse aspects of business development.
• Drive operational improvements and client satisfaction.
• Work collaboratively with cross-functional teams.
• Contribute to the growth of enterprise client relationships.