Service Operations Specialist - Remote

Overview

The Service Operations Specialist at Sandisk supports the service operations department in Prague, ensuring high levels of customer service and effective coordination of inventory and service processes.

In Short

• Support internal teams and service providers to meet objectives.
• Coordinate inventory pickups and distribution with warehouse staff.
• Monitor customer satisfaction and warranty exchanges.
• Participate in meetings with customer service and support teams.
• Develop processes for customer RMA requirements.
• Train new regional Service Centers for RMA processing.
• Audit work of internal and third-party teams.
• Write inventory reports detailing counts and discrepancies.
• Forecast inventory for customer RMA fulfillment.
• Support new systems implementation and training.

Requirements

• Experience in warranty services and ERP systems preferred.
• Able to work in a fast-paced, changing environment.
• Comprehensive knowledge of the electronics industry.
• Strong written and verbal communication skills.
• Advanced skills in Microsoft Excel, PowerPoint, and Word.
• Understanding of CRM systems like Oracle, SAP, and Salesforce.
• Excellent English communication skills.
• Strong organizational skills and teamwork.
• Able to work autonomously.

Benefits

• Diversity and inclusion in the workplace.
• Opportunities for applicants with disabilities.
• Supportive work environment fostering belonging and respect.