Technical Support Engineer - Remote

Overview

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. As a Technical Support Engineer, you will serve as a key technical resource, ensuring timely resolution of customer issues while maintaining high standards of service quality.

In Short

• Act as the primary technical contact for customers experiencing issues.
• Monitor incoming support tickets and ensure timely updates.
• Provide high-level support to a global customer base.
• Diagnose and troubleshoot technical problems.
• Replicate problems in a controlled environment.
• Collaborate with cross-functional teams to resolve issues.
• Develop and maintain relationships with customers.
• Participate in team and company meetings.

Requirements

• Strong understanding of Windows application troubleshooting.
• In-depth knowledge of Windows operating systems.
• Expertise in debugging and error analysis.
• Solid understanding of networking concepts.
• Experience in scripting for automation.
• Familiarity with SQL and query languages.
• Basic knowledge of cloud technologies is a plus.
• Strong verbal and written communication skills.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative and innovative work environment.
• Potential for career growth in a fast-growing company.
• Access to training and development resources.