Technical Support Specialist (Mobile Division) - Remote

Overview

The Technical Support Specialist will provide continuous technical support and training to service partners, ensuring high customer satisfaction and effective service operations.

In Short

• Participate in service-related projects and monitor service partner performance.
• Support pre-sales and after-sales operations.
• Provide technical support and training for service partners and contact center staff.
• Organize training sessions and create training materials.
• Visit service partners regularly to ensure quality service.
• Supervise service sample stock levels.
• Handle technical issues related to sales departments.
• Participate in customer request fulfillment to enhance satisfaction.
• Feedback technical problems to headquarters.
• Engage in various delegated tasks as assigned.

Requirements

• 1-2 years of experience in a technical or service-related field or a BA/BSC degree in electrical engineering.
• Fluent in Hungarian and English.
• Advanced skills in Excel, Word, and PowerPoint.
• Ability to manage own projects and multitask effectively.
• Structured and organized work approach.

Benefits

• Modern office facilities with weekly breakfast events.
• Hybrid working model (home office up to 2 days per week).
• Flexible working hours.
• Private health and life insurance.
• Cafeteria system and covered smartphone costs.
• Employee discount programs.
• Access to eLearning platform and training opportunities.