Strategic Implementation Consultant - Remote

Overview

The Strategic Implementation Consultant at Samsara will play a crucial role in guiding enterprise customers to successfully deploy and adopt IoT solutions, ensuring they gain maximum value from the products.

In Short

• Be part of the Customer Success Canada team.
• Manage customer relationships post-sales to ensure successful product adoption.
• Work cross-functionally with Sales, Support, and Product teams.
• Utilize exceptional communication skills to explain technology to diverse audiences.
• Champion Samsara’s cultural principles in all interactions.
• Track implementation progress and product usage.
• Run training sessions for customers to enhance their understanding of the platform.
• Support multiple customer engagements simultaneously.
• Build relationships and trust with stakeholders at all levels.
• Contribute to a team-oriented work environment.

Requirements

• 6+ years of experience in Customer Success or account management.
• Strong problem-solving and consultative skills.
• Experience with technical products and system implementations.
• Excellent communication skills with a variety of stakeholders.
• Bachelor’s degree from a 4-year institution.
• High emotional intelligence and priority management skills.
• Proven track record in building trust with customers.
• Passion for proactive customer engagement.
• Ability to thrive in a fast-paced environment.
• Experience with large-scale business solutions preferred.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits.
• Employee-led charity fund initiatives.
• Opportunities for career growth and development.