Implementation Consultant - Remote

Overview

The Implementation Consultant at Turnitin provides technical implementation support to customers, ensuring a smooth integration of academic integrity and assessment technology solutions.

In Short

• Deliver technical implementation support to clients.
• Coordinate with internal teams for seamless project execution.
• Utilize project management tools like Rocketlane, Salesforce, and Zendesk.
• Act as a trusted advisor on Turnitin products.
• Assist customers with complex technical needs.
• Support sales team with integration-related queries.
• Help develop processes to enhance customer experience.
• Provide feedback to product teams.
• Manage multiple projects concurrently.
• Promote customer engagement and retention.

Requirements

• 3-5 years of experience in educational technology or related fields.
• Excellent communication and presentation skills.
• Ability to collaborate with internal teams.
• Proven capability in managing high-level relationships.
• Experience in the Higher Education market preferred.
• Familiarity with third-party integrations.
• Experience with Turnitin products preferred.
• Ability to travel for client visits as needed.
• Strong problem-solving skills.
• Commitment to personal development.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Self-care days and national holidays.
• Paid volunteer time.
• Charitable contribution match.
• Wellness reimbursement.
• Mental health support.
• Retirement plan with contributions.