Onboarding Specialist - Remote

Overview

The Onboarding Specialist at Samsara plays a crucial role in assisting new customers with the implementation of the Connected Operations™ Cloud platform, ensuring effective onboarding and integration.

In Short

• Assist new customers with implementation strategies.
• Coordinate between internal and external stakeholders.
• Set up initial configurations and oversee deployments.
• Identify new leads and collaborate with Account Executives.
• Work cross-functionally with Sales, Support, and Product teams.
• Conduct onboarding kickoffs and consultations.
• Deeply understand and explain the Samsara platform’s capabilities.
• Serve as a mentor to Customer Success and Support teams.
• Champion Samsara’s cultural principles.
• Contribute to customer engagements and project timelines.

Requirements

• 2+ years in Customer Success or account management.
• Bachelor’s degree from an accredited university.
• Strong prioritization and multi-tasking skills.
• Experience with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of effective communication with stakeholders.
• Ability to thrive in a fast-paced environment.
• High emotional intelligence and diplomacy.
• Enterprise SaaS experience preferred.
• Experience with large-scale business solutions is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career growth.
• Supportive team environment.
• Inclusive work culture.
• Access to professional development resources.
• Annual RSU refresh grants for eligible roles.
• Performance-based compensation.