AI Self-Service Program Manager - Remote

Overview

The AI Self-Service Program Manager will lead the development and optimization of AI-powered customer support platforms at Samsara, focusing on Chatbot and Voice AI technologies to enhance customer experience.

In Short

• Lead operations of AI self-service platforms.
• Track and analyze performance metrics.
• Optimize AI systems for better customer interaction.
• Collaborate with internal teams and vendors.
• Drive AI self-service strategy aligned with business goals.
• 8+ years in relevant fields required.
• Experience with conversational AI technologies.
• Strong analytical and problem-solving skills needed.
• Excellent communication skills are essential.
• Full-time remote position available for US residents (excluding certain metro areas).

Requirements

• 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management.
• Bachelor’s degree in Business, Information Systems, or related field (Master’s preferred).
• Conversational design / prompt engineering background.
• Experience with chatbots or voice AI technologies.
• Strong analytical and problem-solving skills.
• Proven success in cross-team collaboration.
• Skilled in project and vendor management.
• Excellent communication and storytelling skills.

Benefits

• Competitive compensation package.
• Flexible working arrangements.
• Health benefits.
• Opportunities for career development.
• Inclusive work environment.