Program Manager - Client Services - Remote

Overview

As an integral part of the Client Services team, Program Managers are responsible for developing and coordinating all client project elements including proposal development, financial tracking/reporting and budgeting, project and timeline management, and collaborating with account team members to update project status reports and drive program development across stakeholder groups. Involves interface with internal departments (including scientific services, meetings and creative/digital), clients, external experts, and vendors. Program Managers ensure all project elements are implemented according to objectives, specifications, on schedule and on budget. This position can be done remote or hybrid.

In Short

• Maintain server files for all client programs, including project number assignment and set up
• Uphold communication among all team members to drive project development and ensure delivery on time and within budget
• Interface with client team members to keep them apprised of project progress; develop, maintain and distribute internal client status reports weekly
• Route/traffic project elements at each phase of development among appropriate internal and external team members for review
• Develop, maintain and update project timelines and schedules
• Assist with development of project proposals for assigned clients
• Reconcile projects after completion; work with all departments to set deadlines for complete reconciliation
• Schedule start-up meetings to initiate start of project
• Prepare written correspondence such as client letters and status reports
• Monitor costs and report major variances to Account Manager

Requirements

• Bachelor of Science degree preferred
• Minimum of 2-4 years' experience in medical communications with a role in program management
• Excellent written and verbal communication and interpersonal skills
• Ability to thrive in a fast-paced environment, work to and within multiple deadlines and to juggle multiple projects
• Strong financial, administrative and organizational skills, including ability to multi-task
• Strong client communication skills
• Keen attention to detail, ability to prioritize responsibilities
• Advanced computer skills, knowledge of Internet searches and Microsoft Windows software including Word, Excel and PowerPoint

Benefits

• Flexible benefits
• Personal support
• Tailored learning and development opportunities
• Support for realizing full potential both in life and at work