Field Service Technician – POS & E-Health - Remote

Overview

You enjoy technology and direct contact with customers? You want to work in a structured service environment and develop professionally? Then support our team as a Field Service Technician in the greater Hannover area.

In Short

• Installation, maintenance, and servicing of IT and POS systems as well as E-Health solutions on-site in pharmacies, medical practices, and retail.
• Conducting service operations according to predefined processes and checklists.
• Documentation of work via digital checklists on a provided tablet.
• Support in troubleshooting and problem-solving on-site and via remote support.
• Integration of hardware and software components into existing IT environments as per guidelines.

Requirements

• Completed technical training or comparable qualification – career changers with a strong technical affinity and willingness to learn are welcome.
• Initial practical experience in the technical support of POS systems, medical IT systems, or similar devices is advantageous but not mandatory.
• Basic knowledge of Windows operating systems, hardware, and networking technology.
• Customer-oriented, self-reliant, and willing to travel within the regional area (about 150 km radius around your residence).
• Driving license class B.
• Very good German language skills in spoken and written (at least C1 level).
• Friendly demeanor and ability to work in a team.

Benefits

• Continuous support from our central technical support team – you are never left alone during your assignments.
• Structured onboarding and regular training for a secure start and your professional development.
• As a field service technician, your travel time for customer visits is also considered working time.
• A collegial, helpful team with an open culture and strong cohesion.
• Regulated and transparent overtime compensation.