International Customer Support Representative - Remote

Overview

You want to work in an environment where no two days are the same and where your language skills are truly valued? Then you are exactly right with us. In our international multi-skill team, you support customers from all over the world and help ensure that every concern is resolved quickly and professionally. Together, we ensure that people feel well taken care of – regardless of language, origin, or time zone.

In Short

• You take international customer inquiries via phone, email, or chat and find a suitable solution for each concern.
• You quickly recognize customer needs and provide professional advice on our services and processes.
• You document all processes systematically in our ticket and CRM systems.
• You proactively keep track of open concerns, coordinate follow-up questions, and ensure timely resolution.
• You work closely with your team and other departments to provide our customers with an excellent service experience.
• You actively contribute to the continuous improvement of our processes by providing feedback and identifying improvement potentials.

Requirements

• You know what good service means and enjoy working with people.
• Ideally, you have some experience in customer service.
• You confidently manage multiple support projects and maintain an overview even with changing tasks.
• You are a team player and embody our open corporate culture.
• Self-responsible working style with high customer and solution orientation.
• You have a high degree of flexibility and the willingness to work within international service hours.
• You communicate confidently in German and English (C-level). Knowledge of French and Italian is a plus. Do you speak another language? Even better – we look forward to every additional language talent in our team.

Benefits

• Dynamic work environment with diverse challenges.
• Opportunity to utilize and improve your language skills.
• Collaborative and supportive team culture.
• Flexible working hours.
• Continuous professional development opportunities.