Credit & Collections Senior Specialist - Remote

Overview

We are seeking a detail-oriented and customer-focused professional to join our team as a Collections, Cash Application, and Customer Service Specialist, managing accounts receivable functions and resolving customer inquiries.

In Short

• Monitor and manage assigned accounts for timely collection of outstanding balances.
• Contact customers to follow up on past-due invoices.
• Negotiate payment plans and resolve disputes.
• Research and resolve billing discrepancies.
• Apply incoming payments accurately to customer accounts.
• Investigate and resolve unidentified payments.
• Respond to customer inquiries regarding invoices and payments.
• Provide excellent customer service and resolve issues promptly.
• Work with internal teams to improve processes.
• Collaborate with the accounting team for accurate financial reporting.

Requirements

• Bachelor’s/Master's degree in Accounting, Finance, or related field preferred.
• Up to 36 months of experience in collections or accounts receivable.
• Strong communication and negotiation skills.
• Proficiency in accounting software and Microsoft Excel.
• Detail-oriented with strong organizational abilities.
• Ability to work independently and as part of a team.
• Customer-focused mindset.
• Experience in high-volume accounts receivable environment preferred.
• Knowledge of GAAP principles.
• Familiarity with ERP systems and payment portals.

Benefits

• Mentorship programs and talent development courses.
• Job shadowing opportunities.
• Work with a global team.
• Inclusive workplace culture.
• Equal opportunity employer.