Associate Director, Project Management - Remote

Overview

The Associate Director, Project Management manages a team of project managers and project coordinators to drive high levels of customer satisfaction. Working collaboratively with account management teams to meet the overall needs of the clients, they foster success and efficiency through the ongoing training and development of the team. They consistently help to implement new and evolving processes, removing barriers for their team.

In Short

• Manages a team of project managers and project coordinators; ensuring successful market research projects.
• Manages resources for accurate and timely delivery of projects.
• Partners with leaders of other departments (sales, recruiting) to manage through any challenges, escalations and ultimately the execution of projects, fostering healthy collaboration at all times.
• Partners with sales team to assess feasibility and provides support on unique or complex studies, fostering healthy collaboration at all times.
• Assigns new projects to team based on knowledge, experience and capacity.
• Works collaboratively with internal teams to complete each project within provided timelines and project costs.
• Acts as the Operational leader for strategic accounts, ensuring SOPs/SLAs are properly executed and collaborating with sales and client to continually nurture and grow the account.
• Drives consistency and efficiency and provides ongoing training and development of their team.
• Conducts quality control audits and identifies and/or diagnoses issues for process improvement.
• Manages performance and development of direct reports, providing continuous feedback, career coaching and training, both on the job and in a formal capacity.

Requirements

• Identifies skills gap across team, creates training opportunities and develops action plans to remedy.
• Maintains weekly or biweekly one-on-one check in meetings with staff, ensuring challenges/successes are discussed and learnings are harvested and applied.
• Works with Director of Project Management to ensure the team is on track related to company goals.
• Other duties, as assigned.

Benefits

• Remote work opportunity.