Head of Platforms - Remote

Overview

SafetyWing is seeking a Head of Platforms to lead and grow relationships with our platform accounts, ensuring they deliver exceptional value to their users. This role combines strategic account management, growth-driven initiatives, and customer advocacy to create a seamless, scalable platform experience.

In Short

• Managing and owning strategic relationships with platform partners to drive growth and retention
• Developing and executing strategies to scale the platform channel effectively
• Running education and adoption campaigns for platform partners and their users
• Delivering a proactive customer experience by resolving issues and predicting/removing roadblocks
• Collaborating cross-functionally to implement feedback and improve platform API functionality
• Analyzing key metrics to identify opportunities for growth and improvement

Requirements

• Has multiple years of experience in a B2B customer/partner success role, ideally working with platforms or benefits-related products
• Has experience creating and executing scalable strategies and driving growth initiatives
• Is comfortable with API-led products and capable of communicating their value to clients
• Thrives in ambiguity, takes initiative, and solves complex problems independently
• Excels at cross-functional collaboration and has strong communication and interpersonal skills
• Has strong analytical skills, with the ability to read and interpret data, identify trends, and use insights to drive strategic decisions
• Can anticipate customer needs and act as a trusted advisor to high-impact platform partners

Benefits

• Fully remote work environment – work from anywhere globally
• Competitive salary and equity compensation
• Premium health insurance that travels with you
• A personal development budget
• Laptop and office stipends
• A minimum of four weeks of vacation per year
• Travel insurance any time you travel
• Multiple team gatherings per year in amazing locations