Customer Service Representative - AI Trainer - Remote

Overview

Join our customer's team as a Customer Service Representative and be instrumental in shaping how AI systems engage with real customers. You will use your expertise to not only directly assist customers but also to train AI in managing service inquiries, modeling a professional tone, and resolving issues efficiently. Your contributions will be key in ensuring outstanding customer satisfaction across various industries.

In Short

• Respond thoughtfully to customer inquiries and complaints across multiple channels.
• Demonstrate and model effective de-escalation techniques and conflict resolution strategies.
• Collaborate with cross-functional teams to improve customer service interactions.
• Provide actionable feedback to enhance AI's customer service capabilities.
• Maintain accurate records of customer interactions and resolutions.
• Support the training and refinement of AI tools with real-world examples.
• Champion a customer-first mindset in every interaction.

Requirements

• Exceptional written and verbal communication skills.
• Proven experience in a customer service or support role.
• Strong problem-solving skills and composure under pressure.
• Ability to de-escalate challenging situations.
• Comfort working independently in a remote environment.
• Tech-savvy with the ability to learn new AI-driven systems.
• Meticulous attention to detail and professionalism.

Benefits

• Opportunity to work with cutting-edge technologies.
• Autonomy and efficiency in your role.
• Environment of learning and growth.
• Collaboration with a team of professionals and specialists.
• Challenging projects that enhance your experience.