Strategic Client Success Executive - Remote

Overview

RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings. Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management, helping clients streamline operations and enabling consumers to save on prescriptions. By integrating intelligence across the pharmacy ecosystem, RxSense makes cost-effective healthcare more accessible. Whether for PBMs, pharmacies, or individuals, our solutions help modernize operations, reduce costs, and improve outcomes.

RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country’s largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to affordable medications and has helped millions of Americans save over $11 billion on their medications.

RxSense is a great place to work! Our company has earned several prestigious awards, including Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.

In Short

• Develop strong C-suite, SVP, and VP relationships across targeted clients.
• Understand the client’s organization and structure, market, membership, business drivers, key performance indicators, and making the connection between client needs and RxSense capabilities.
• Become a trusted advisor for client decision makers.
• Manage the client contract, ensuring that our financial, technical and operational obligations are met or exceeded.
• Develop, communicate, and execute strategic account plan with RxSense internal teams to drive client growth and satisfaction.
• Monitor client satisfaction throughout the year as measured by issue resolution, growth, and managing to clients’ performance expectations.
• Stay abreast of changing market dynamics within the pharmacy benefit management industry.
• Lead and drive cross functional deliverables in partnership with Operations, Product, Engineering, and other departments.
• Collaborate with Operations and Product teams to bring client driven innovations and products to the business for development consideration.
• Continuously learn and be knowledgeable about how our products work and how they can be used to our clients’ competitive advantage.

Requirements

• Bachelor’s degree is required or similar training and/or experience.
• 7+ years of progressively more sophisticated account management experience.
• 5+ years’ experience in pharmacy benefit management, cash discount card marketing and management, or the combination of the two.
• Proven ability to foster strong relationships with trust and credibility at the C-Suite, SVP, and VP levels.
• Client-centric focus with strong consultative skills.
• Strong analytical and critical thinking skills.
• Masterful organizational, communication and leadership skills.
• Excellent written and verbal communication skills.
• Proven ability to influence internal and external decision makers.
• Ability to work in a dynamic, growth-oriented company where change is constant.
• This position may be done remotely and will require ~30% travel.

Benefits

• Opportunity to work with a leading healthcare technology company.
• Engagement with high-level clients and decision-makers.
• Access to a collaborative and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.