Technical Support Engineer - Remote

Overview

Rutter is building the common language for business. Rutter is used by companies all over the world to read and write data across commerce, accounting, and payments platforms. Rutter’s Universal API makes it easy for companies to automate accounting processes, deliver data-driven lending decisions, launch in new markets, and more.

In Short

• Own first level of technical support for all our customers.
• Triage all incoming support issues in a timely manner during business hours.
• Work on tooling and customer-facing functionality to help customers be more successful.
• Collaborate with product, engineering and the broader organization.
• Comfortable using tooling like Postman to reproduce issues.
• Can write workable code in a high-level language like python, typescript, or ruby.
• Love working with customers and helping them be successful.
• Proficiency in SQL.
• 2+ years of engineering experience or 4+ years of technical support experience.

Requirements

• Attention to detail and problem-solving skills.
• Ability to ask questions and seek clarity.
• Strong communication skills.

Benefits

• A fast-paced, collaborative environment.
• Unlimited paid time off and wellness stipend.
• 100% medical, dental, and vision coverage.
• 16 weeks of paid parental leave.
• 401K.
• Ownership & stake in the company.