Staff User Researcher - AI - Remote

Overview

This role focuses on enhancing mental health care through AI-enabled experiences, blending research methods to provide actionable insights for product and design teams.

In Short

• Lead mixed-methods research on patient and provider interactions.
• Design and execute generative and evaluative research.
• Drive cross-functional research programs tied to AI experience strategy.
• Become a trusted advisor to leadership on patient experience questions.

Requirements

• 5+ years of UX research experience.
• Expertise in generative and evaluative methods.
• Experience with AI/ML-powered experiences.
• Strong communication skills for strategic recommendations.
• Ability to influence executives and cross-functional partners.

Benefits

• 100% remote work environment (US-based only).
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits including medical and dental.
• 401(k) plan access for future savings.
• Generous time-off policies including company-wide shutdowns.
• Paid parental leave for all parents.
• Employee Assistance Program for mental and physical health support.
• Home office stipend for workspace setup.
• Quarterly department stipend for team-building activities.
• Wellness events and community resource groups.