Director of CX Learning & Knowledge - Remote

Overview

This role exists to make our frontline—and our customers—unmistakably successful by owning the end-to-end performance system in a remote setting.

In Short

• 10+ years of learning and development experience, with a focus on customer experience.
• 5+ years leading managers of managers in diverse environments.
• Proven track record of building agent teams with a reputation for quality.
• Expertise in adult learning methodologies and measurable impact metrics.
• Proficiency with CX enablement tools and technologies.
• Strong data literacy and analytical skills.
• Exceptional program and change management skills.
• Experience in high-growth startup environments is preferred.
• Comprehensive health benefits and 401(k) plan access.
• Generous time-off policies and employee assistance programs.

Requirements

• 10+ years of experience in learning and development.
• 5+ years in a customer experience environment.
• Experience leading global teams.
• Strong understanding of adult learning methodologies.
• Expertise in designing measurable training impact metrics.
• Proficiency with CX tools (KMS, LMS).
• Strong data analysis skills.
• Exceptional stakeholder management abilities.

Benefits

• 100% remote work environment.
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Home office stipend.
• Quarterly department stipend.
• Wellness events and community groups.