Billing Support Specialist II - Remote

Overview

The Billing Support Specialist II will help resolve complex billing issues that matter deeply to our patients, working closely with various stakeholders to improve the patient experience.

In Short

• Join Rula’s Customer Experience Operations team.
• Investigate and resolve complex billing issues.
• Collaborate with patients, insurance providers, and internal teams.
• Enhance processes and resources supporting billing work.
• Enjoy problem-solving and making a direct impact.
• 2+ years of experience in medical billing required.
• Experience in a queue-based support role is necessary.
• Strong organizational skills and attention to detail are essential.
• Full-time remote position available.
• Must be based in the United States, excluding Hawaii.

Requirements

• 2+ years of experience in medical billing or healthcare billing support.
• Hands-on experience in a ticket-based support role.
• Ability to resolve complex support issues independently.
• Experience communicating with cross-functional partners.
• Strong organizational skills in a fast-paced environment.

Benefits

• 100% remote work environment.
• Attractive pay and benefits package.
• Comprehensive health benefits including medical and dental.
• 401(k) plan access for future savings.
• Generous time-off policies including company-wide shutdown weeks.
• Paid parental leave for all parents.
• Employee Assistance Program for mental and physical health support.
• New hire home office stipend for workspace setup.
• Quarterly department stipend for team-building activities.
• Wellness events and community resource groups.