Senior Operations Support Analyst - Remote

Overview

The Operations Support role will assist with preparing and maintaining production support plans, coordinating and scheduling production processes, providing knowledge transfer to the client, documenting defects, QA resolutions, and collaborating with the client on triaging issues. In addition, in between project activities, you may be asked to help work on ongoing improvement of systems, standards, and methodologies and assisting the development team on testing needs.

In Short

• Run solutions & jobs in production and non-production as required
• Oversee job scheduling setup and maintenance
• Manage system infrastructure including monitoring performance, security and access
• Support clients with defect triaging and resolution
• Utilize TFS/Azure/Jira to monitor status of tickets and provide updates to project management
• Mitigate disasters such as server failures, outages, failed deployments and provide guidance for disaster recovery
• Provide continuous improvement to processes, systems and procedures
• Respond to alerts and follow standard procedures and documentation for issue resolution
• Perform routine system health checks and validations
• Perform troubleshooting on issues

Requirements

• 5+ years of relevant work experience in a software development, information technology, or system implementation environment
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required
• Experience with maintaining and supporting applications and their operating environments?
• Strong customer-focused attitude and desire to interface directly with end-user clients
• Operations knowledge and experience with executing tasks in a high-quality manner??
• Experience in setting up job schedules, migration schedules, cutover plans
• Experience in T-SQL (DB Query writing)

Benefits

• Equal opportunity in employment
• Opportunity to work with a dynamic team
• Engagement with innovative technology solutions
• Flexible working arrangements
• Professional development opportunities