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CX & Insights Specialist - Digital Learning - Remote

Posted 4 days ago
All others
Full Time
UK

Overview

As our CX & Insights Specialist – Digital Learning, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev’s Career Accelerator programmes — using data, insight, and strategic design thinking.

In Short

  • Own and optimise the Careers-First learner journey
  • Use data to drive decisions and processes
  • Support new programme launches and pilots
  • Collaborate across Product, Student Success, and Operations
  • Design and implement scalable improvements
  • Monitor key metrics across CSAT and engagement
  • Map and refine the learner journey
  • Identify pain points and opportunities
  • Shape launch-readiness plans
  • Build mechanisms for early feedback

Requirements

  • Experience in customer experience or digital education
  • Strong analytical skills and data-driven mindset
  • Ability to design for success using insights
  • Excellent collaboration and communication skills
  • Experience in programme management
  • Familiarity with CSAT metrics
  • Strategic thinking and problem-solving abilities
  • Experience in designing learner journeys
  • Ability to work independently as an individual contributor
  • Proficiency with data analysis tools

Benefits

  • Opportunity to drive strategic innovation
  • Work in a collaborative environment
  • Impact learner satisfaction and outcomes
  • Professional growth opportunities
  • Contribute to a meaningful mission in education
  • Flexible working environment
  • Access to training and development resources
  • Networking opportunities within the industry
  • Supportive team culture
  • Competitive salary and benefits

R.C

RS Consult

RS Consult is a dynamic player in the EdTech sector, dedicated to fostering a global coaching community that empowers learners at various stages of their career journeys. The company focuses on providing exceptional career coaching experiences, equipping digital talent with essential skills and tools to advance their careers. By collaborating with internationally recognized universities and institutions, RS Consult aims to help individuals achieve their career goals through innovative coaching methods, including one-to-one, group, and team coaching sessions. With a commitment to continuous professional development and a strong emphasis on building industry networks, RS Consult is poised to make a significant impact in the career development landscape.

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