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Senior Customer Researcher - Remote

Posted 12 weeks ago
Customer Service
Full Time
Germany

Overview

As a Senior Customer Researcher at RoomPriceGenie, you will work closely with cross-functional teams to uncover deep customer insights, validate new concepts, and drive user-centered innovation.

In Short

  • Define, develop and validate new concepts (services, products, business models)
  • Meet users to understand clients' preferences and needs
  • Collaborate with engineers and business teams to propose innovative solutions
  • Quick-prototype and test concepts to collect user feedback
  • Document promising solutions for development teams
  • Feed product & development roadmap
  • Apply and promote user-centered innovation
  • Utilize Design Thinking methodology for innovative solutions

Requirements

  • Master's degree in industrial engineering, business innovation, or similar
  • Experience in conducting user interviews & wireframing
  • Great communication skills
  • High ownership skills
  • Excellent time management and prioritization
  • Team player, egoless and empathetic
  • Fluent in English
  • Based in the European Time Zone (UTC+0 / UTC+2)
  • Knowledge in Design Thinking or human-centric product development
  • Experience with brainstorming & ideation methods

Benefits

  • Hybrid Office Model: Choose your work setup
  • Collaborative team environment focused on a shared mission
  • Annual team gatherings for networking and brainstorming
  • Opportunities for personal and professional development
  • Extra vacation time after five years of service
  • Birthday celebrations: Take your birthday off
  • Flexible working hours for work-life balance
  • Access to mental health resources
RoomPriceGenie logo

RoomPriceGenie

RoomPriceGenie, founded in 2017, is a pioneering company dedicated to empowering hoteliers worldwide with optimal pricing solutions. Recognizing the challenges faced by small hotels in the digital age, RoomPriceGenie offers a sophisticated algorithm that analyzes internal data and market trends to recommend effective pricing strategies, enhancing revenue and booking rates. With a diverse clientele across multiple countries, including the USA, Canada, and South Africa, the company is committed to making a significant impact in the hospitality industry. RoomPriceGenie fosters a collaborative and innovative work environment, encouraging applications from candidates with diverse backgrounds to join their mission of transforming hotel technology.

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