Customer Success Manager - Remote

Overview

At Rollstack, we are revolutionizing the way businesses share and communicate data and insights. Organizations worldwide rely on slide decks and documents to make informed decisions, whether for leadership, clients, or partners. Yet, preparing these materials often consumes countless hours. Rollstack fully automates this process.

We assist some of the world's leading organizations—from startups to public companies like SoFi and Monday—in automating their slide decks and documents. Headquartered in New York, we offer a remote-friendly workplace and are backed by Y Combinator, top VCs, and seasoned business angels.

Our team operates with speed and focus to deliver outsized impacts for our customers. We approach every challenge with first principles, never assuming things have to be done a certain way. We are a diverse team that believes intelligence and kindness go hand in hand, welcoming individuals from all backgrounds. Our persistence and rapid execution define us as a category leader and a future generational company.

In Short

• Lead new customers through a smooth onboarding process.
• Build and maintain strong relationships with key stakeholders.
• Identify opportunities for account growth and collaborate with Sales.
• Develop and execute success plans aligned with customers' objectives.
• Drive product adoption and educate customers on features.
• Act as the customer’s advocate within Rollstack.
• Gather customer feedback to inform product enhancements.
• Monitor customer health metrics and provide regular reports.
• Develop customer advocates for testimonials and referrals.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Proven ability to build relationships with enterprise clients.
• Deep passion for customer success and exceptional experiences.
• Excellent verbal and written communication skills.
• Ability to align customers' objectives with Rollstack's solutions.
• Experience working cross-functionally with various teams.
• Knowledge of SQL.
• Familiarity with business intelligence or data analytics tools.
• Bachelor's degree in Engineering, Technology, Business, or related field.

Benefits

• Play a pivotal role in a Y Combinator-backed company.
• Collaborate with an exceptional team from leading companies.
• Enjoy a fully remote and diverse workplace.
• Join a world-class product and engineering team.
• Participate in bi-annual team offsites at dream destinations.
• Gain life-changing equity in a fast-growing startup!