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Customer Success & Growth Manager for Dental Startup - Remote

Posted 1 week ago
Sales / Business
Full Time
Germany

Overview

Join the dental revolution at Roger! With our AI assistant for dental practices, we are transforming the practice landscape: increasing revenues, relieving teams, and optimizing patient communication.

In Short

  • Proactively support our customers (dental practices) along the customer journey.
  • Develop and implement strategies for cross-selling and upselling to existing customers.
  • Analyze churn reasons, develop countermeasures, and ensure long-term customer retention.
  • Support successful use of Roger, including training and product workshops.
  • Monitor relevant KPIs and derive actions for revenue growth and churn reduction.
  • Collaborate closely with Sales, Product, and Marketing to incorporate customer needs into product development.

Requirements

  • Several years of experience in the SaaS sector, ideally in Health Tech.
  • Proven successes in cross-sell, upsell, and churn management.
  • Previous experience in the dental field is an advantage.
  • Excellent customer and consulting skills, empathy, and enthusiasm.
  • Proficient in handling KPIs, reports, and CRM tools.
  • Hands-on, flexible, and motivated to take responsibility in a dynamic environment.
  • Fluent in German and very good English.

Benefits

  • Attractive salary – performance-oriented and competitive.
  • 100% remote possible – hybrid work preferred. Our office is located in the heart of Berlin.
  • Structured training and personal support.
  • Career opportunities – rapid growth in a highly scalable startup.
  • Collaboration with smart, inspiring colleagues.
  • Dynamic, impactful work in the healthcare sector.
Roger logo

Roger

Roger is a forward-thinking company dedicated to revolutionizing dental practices in Germany by providing a modern virtual assistant software. With a mission to enhance treatment planning and patient communication, Roger aims to increase efficiency, boost revenue, and simplify workflows for dentists and their teams. Founded by serial entrepreneurs and backed by Google Ventures, Roger is committed to transforming the dental industry, moving away from outdated software solutions. The company fosters a vibrant culture that celebrates innovation, teamwork, and enjoyment in the workplace, while offering competitive compensation and flexible remote working options.

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