Customer Success Manager for Dental Startup - Remote

Overview

Join the dental revolution at Roger! With our AI assistant for dental practices, we are transforming the practice landscape: increasing revenues, relieving teams, and optimizing patient communication.

In Short

• Proactively accompany our customers (dental practices) along the Customer Journey.
• Develop and implement strategies for cross-selling and upselling to existing customers.
• Analyze churn reasons, develop countermeasures, and ensure long-term customer retention.
• Support successful use of Roger, including training and product workshops.
• Monitor relevant KPIs and derive actions for revenue increase and churn reduction.
• Work closely with Sales, Product, and Marketing to integrate customer needs into product development.

Requirements

• Several years of experience as a Customer Success Manager in the SaaS sector, ideally Health Tech.
• Proven successes in cross-sell, upsell, and churn management.
• Experience in the dental field is an advantage.
• Excellent customer and consulting skills, empathy, and enthusiasm.
• Proficient in handling KPIs, reports, and CRM tools.
• Hands-on, flexible, and motivated to take on responsibility in a dynamic environment.
• Fluency in German at a native level and very good English.

Benefits

• Attractive salary – performance-oriented and competitive.
• 100% remote possible – hybrid working preferred. Our office is located in the heart of Berlin.
• Structured training and personal support.
• Career opportunities – rapid growth in a highly scalable startup.
• Collaboration with motivated and inspiring colleagues.
• Dynamic, impactful work in the health sector.